Eagle River Water & Sanitation District is seeking a customer-focused and highly organized individual to join our Customer Service team in a six-month seasonal role. This position plays a key part in supporting essential administrative functions during our busiest months of the year. If you thrive in a collaborative environment, enjoy variety in your day-to-day work, and want to contribute to your community, we’d love to meet you.

What You’ll Do

Administrative Support: Perform general office tasks; handle incoming/outgoing mail according to established procedures; follow best practices for mail, package, and delivery management.
Billing Assistance: Retrieve payments from the exterior drop box and deliver them to the Finance/Billing team.
Team Collaboration: Assist Customer Service Specialists and support utility billing processes; prepare and mail correspondence such as campaigns or meter-related notices.
Customer Interaction: Respond to inquiries via phone, email, chat, AI tools, or in-person regarding billing, payments, service connections, and general questions. Support visitor check-ins at lobby kiosk, front, and back gate locations.
Operational Support: Manage package deliveries, mail distribution, and the on-site mail lock box.
Continuous Improvement: Participate in workflow reviews and special projects focused on improving administrative efficiency and consistency.
Who You Are
You’re a proactive communicator who enjoys working with a team and supporting seamless daily operations. You’re comfortable switching between tasks, assisting customers, and helping maintain a positive, productive environment within the Customer Service department. If this sounds like you, we’d like to hear from you!

Compensation: $23.96 - $33.55/hour

Application Deadline: 03/22/2026

Application Website: https://www.paycomonline.net/v4/ats/web.php/portal/4694ED7ABC8F35A6A768EA4ACF47D2A8/jobs/488866